Not to worry. Click on 'forgot password' and follow the next steps. Upon entering the correct OTP, you should be able to reset your password.

No, account merging is not available as it may dilute/misrepresent the impact and amount of work one has done

If you have deleted your account, all your information will be deleted permanently within 7 days. You will not be able to retrieve your account later. However, if you feel the deletion was not made by you or your account was inappropriately accessed, please write to info@goodclap.com within a week of deletion.

Your account may have been blocked due to any violation in the terms and conditions/ misuse of the app/ if your account was reported multiple times. If you feel your account has been blocked inappropriately, you can write to Goodclap support to request for reactivation of your account. Your account will be reactivated after necessary verification.

Badges indicate the level of impact that you have created through the Goodclap App. Badges are derived from the no.of points + no.of stars you earn through the activity you do on the app.

Goodness points are assigned by Goodclap for every impact that you make on the app. Ex: donating to a fundraiser, starting a pledge, signing a petition, participating in an event/volunteering etc.

Goodness Stars are given to you by the community (other users), if they are impressed, influenced, inspired with the goodness stories you make.

If you cannot find the exact category that you want to support, please select the nearest/closest category that fits/suits your cause. Our team is working on creating a more extensive list of categories which will be updated very soon.

Goodclap is constantly collaborating with brands, institutes, corporates etc to ensure maximum support is received to a campaign that is setup on the app. However, Goodclap can assign sponsors only to a few selected campaigns depending on internal approval criteria and interest from the sponsor.

In the side menu bar, go to 'My Rewards' and click on Redeem now. You can choose how you want to redeem from the list of options (coming soon). You will receive notifications once your redemption is successful.

Categories are your interest areas in which you want to be a part of or participate in. The app filters out content and shows you the relevant ones to ensure utmost focus and to eliminate any unwanted posts/information/spam.

We have designed different types of posts keeping in mind the required end result.

• Select 'General' option to post a goodness story, share an idea, etc
• Select 'Urgent' if you are expecting help from the community . Eg: Blood requests, animal rescue, etc
• Select 'Challenge' if you wish to initiate a challenge, and ask the community to take up the challenge and spread. Eg: Ice bucket challenge

We hope our FAQs help you. However, if you are not able to find the relevant answers, you can start a chat with our customer care agents. They will be able to answer all your queries. You can also write to info@goodclap.com if you are not convinced with any of the above options.

My Space is your very personal section. You can access all your ongoing activities, manage and edit them from this section. Be it giving updates, thanking you donors, initiating refunds etc. track your activity on Goodclap, here.

You can send unlimited messages within your connections. There is no limit. However, not more than 20 messages can be sent to non-connections in a day. Your account might be temporarily disabled if you do so. This is a measure taken by Goodclap to avoid any personal marketing and spamming and provide you clutter free and relevant information.

To get a verified(Blue) tick, you will need to submit a request from the App settings in the side menu and enter the 4 digit OTP received on your verified mobile/email ID. Upon successful verification, you will be assigned a blue tick. You will be updated about the progress in the notifications section.

All NGOs which carry the 'verified badge' assigned by Goodclap have gone through verifications, where basics like registration documents, founder details are captured and verified. However, while collaborating with any NGO / User on Goodclap, we suggest you carry out a personal verification process also.

If you feel any post is violating the terms of use, or is showcasing abuse, scam, spam, you can report it by tapping on the three dots on the post and by clicking 'Report this post'. You can also add a reason for reporting, which will help Goodclap's team take quicker action.

You can delete a post by tapping on the three dots on the post that you have created and click delete. Once you confirm the action, your post will be permanently deleted.

No, you will not lose your points or stars if your delete your post/campaign. However if the campaign is deleted due to multiple reports, or found out to be scam/spam, or is not complying with the community guidelines, your points or stars earned on that particular post/campaign will be reversed

Your goodness points will not lapse. Once earned, they are yours! However, if points are exchanged for any coupons, those coupons may have respective expiry dates.

You will need to select a time period while creating an urgent post. This will help other users on the app know how urgent is your need/requirement.

The post disappears from the feed after the end of the time period. However, you can always check/review your own posts from “My profile” page.

You can see the list of responses received on your post by clicking on “see responses” button on your post (or) you can go to “my space” page and select the respective post to see the responses.

From the list of responses received, you can click on any response to respond/interact with the respondent. You will be redirected to the in-app chat from where you will be able to respond/reply.

Once the need is fulfilled before the time period, you can let the other users know that the requirement/need is fulfilled by clicking on “mark as fulfilled” button. Upon confirming the action, the post will be closed and will disappear from the feed page.

People who are following you, or people who have the same category interest can see your post.

The post initiator will receive your response and they may get in touch with you via in-app chat option, if the help is still needed.

If you feel that the post is really inspiring, heart-touching, genuine, or if you want to appreciate the efforts of the post owner with more than a like., you can award them a “Star”.

No. Once you have marked a post as fulfilled, the post cannot be reactivated. The post will disappear from the feed and you can always review/check it from the “My Profile” page.